Privacy Policy

Effective Date: May 22, 2026.

1. Introduction

Welcome to Sunrise Casino (sunrisecasino-canada.com). Your privacy and the security of your personal data are of paramount importance to us. As a platform dedicated to providing a world-class gaming experience — from the excitement of a perfect "snipe" on a jackpot slot to the tactical gameplay of live dealer blackjack — we understand that trust is the foundation of our relationship with you.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPETA), Canada’s federal privacy law, as well as provincial regulations such as the Quebec Act Respecting the Protection of Personal Information in the Private Sector. For our users in Ontario, we also adhere to the standards set forth by iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO).

By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Personal Information We Collect

To provide you with a seamless gaming experience — whether you are using your "loonie" or "toonie" stakes or chasing a massive jackpot on Mega Moolah — we must collect certain information. The data we collect generally falls into the following categories:

A. Account Registration Information

When you create an account, we collect:

Full name and date of birth (to verify you are of legal gambling age in your jurisdiction).
Residential address and contact details (email address and phone number).
Username and password credentials.

B. Financial and Transactional Data

To facilitate deposits and withdrawals using preferred Canadian methods like Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency, we collect:

Transaction history, including deposits, withdrawals, and bonus usage.
Payment method identifiers (e.g, the last four digits of your card or wallet address).
Proof of identity documents as required by Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

C. Technical and Usage Information

To optimize our site performance, we automatically collect data regarding your interaction with our platform:

IP address and geolocation data.
Device type, operating system, and browser information.
Login times, session duration, and specific games played (e.g, Book of Dead, Starburst, or our popular hockey-themed slots).
Referral sources and site navigation paths.

3. How We Use Your Information

We process your data for the following legitimate business purposes:

Account Management: To maintain your account, process your wagers, and credit your winnings.
Security and Compliance: To verify your identity, prevent fraud, and comply with legal requirements, including responsible gambling mandates.
Enhancing User Experience: To tailor site content, offer promotions (such as match bonuses or free spins), and ensure our platform runs smoothly for both casual players and high rollers.
Responsible Gambling Support: We monitor play patterns to provide necessary support and intervention resources in partnership with organizations like ConnexOntario and the Problem Gambling Helpline.
Marketing and Communication: With your consent, we send updates on new game releases, seasonal promotions, or "twofer" deals.

4. Legal Grounds for Processing

Under Canadian law, we process your personal information based on the following:

Consent: Where you have explicitly opted into marketing communications or specific data processing activities.
Contractual Necessity: Where processing is required to fulfill our terms of service, such as facilitating your deposits via Interac e-Transfer.
Legal Obligation: Where we must retain records to meet regulatory requirements imposed by the AGCO or provincial gaming authorities.
Legitimate Interests: Where we process data to improve our services, maintain platform security, and ensure our systems are free of "dangles" or technical bugs.

5. Sharing and Disclosure of Personal Information

Sunrise Casino does not sell your personal information. We may share your data with trusted third parties only under the following conditions:

Service Providers: We work with payment processors, cloud storage providers, and identity verification services. These entities are bound by strict confidentiality agreements.
Regulatory Authorities: We may disclose information to law enforcement or provincial gaming regulators (such as BCLC, AGLC, or iGO) if legally required.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, subject to continued protection under this policy.

6. Security Measures

We employ industry-standard encryption (SSL/TLS) to protect your data during transmission. Your account is secured through multi-factor authentication options, and our internal systems are regularly audited to ensure they meet the highest standards of safety. Whether you are depositing your "fiver" or withdrawing a significant win, we treat your information with the same level of care you expect from a premium Canadian service provider.

7. Responsible Gambling and Data

We take your well-being seriously. In line with our commitment to responsible play, we maintain records of account activity to identify markers of problem gambling. If we suspect that a player may be experiencing difficulties, we may reach out with resources such as:

ConnexOntario (1-866-531-2600).
Problem Gambling Helpline (1-888-230-3506).
The resources provided at iGamblingOntario.ca.

Your data related to self-exclusion or deposit limits is treated with the highest degree of confidentiality and is strictly used for your protection.

8. Your Rights

As a Canadian user, you have specific rights regarding your personal information under PIPETA and relevant provincial laws:

Right of Access: You may request a copy of the personal information we hold about you.
Right of Rectification: You may request that we correct any inaccurate or incomplete data.
Right to Erasure: You may request that we delete your data, subject to legal retention obligations.
Right to Withdraw Consent: You may opt out of marketing communications at any time.
Right to Portability: You may request your data in a machine-readable format.

To exercise these rights, please contact our privacy team at [email protected]. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies to provide a personalized experience. These cookies allow us to remember your preferences, keep you logged in, and analyze site traffic.

Essential Cookies: Required for the functioning of the site and account security.
Functional Cookies: Help us remember your language preference (EN/FR) and gaming history.
Analytical Cookies: Help us understand which games (like hockey-themed slots or live dealer blackjack) are most popular.

You can manage your cookie settings through your browser, though disabling them may impact the functionality of the site.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For instance, gaming regulators require us to maintain records of transactions and player identification for a set period (typically five to seven years) to prevent money laundering and ensure the integrity of the industry. Once that period expires, your data is securely deleted or anonymized.

11. International Transfers

While our operations are focused on the Canadian market, our servers may be located in various jurisdictions. We ensure that any international transfer of your data is protected by appropriate safeguards, including contractual clauses that mandate compliance with Canadian privacy standards.

12. Children and Minors

Sunrise Casino is intended for individuals of legal gambling age (18 or 19+, depending on the province of residence). We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately so we can take appropriate action.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we do, we will post the updated version on our website and, where appropriate, notify you via email. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

14. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our support team is here to help. We pride ourselves on being a "beauty" of an operator, committed to transparency and excellent service.

Sunrise Casino Privacy Support.

Email: [email protected].

For matters requiring escalation, you may also contact the Office of the Privacy Commissioner of Canada or your provincial privacy oversight body.

15. Compliance with Provincial Context

We acknowledge the diversity of the Canadian gaming landscape.

Ontario: We operate in full compliance with the standards established by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO). Ontario players may notice specific "opt-in" requirements for bonuses, which we enforce to ensure transparency and player control.
Quebec: We support our French-speaking players and ensure that our privacy disclosures are available in both official languages to uphold the high standards of the province.
Western Provinces and Maritimes: We align our practices with local gaming boards, including the BCLC and AGLC, to provide a safe, regulated, and reliable environment.

16. Definitions and Terms

To ensure complete transparency, here is a clarification of terms used within this policy:

Personal Information: Information about an identifiable individual.
Processing: Any operation performed on personal data, such as collection, storage, use, or disclosure.
PIPETA: The federal law governing how private-sector organizations collect, use, and disclose personal information in the course of commercial business in Canada.
Regulatory Body: Any provincial agency responsible for the oversight of gaming activities within a specific Canadian province or territory.
Wagering Requirements: The conditions associated with our bonus culture, typically ranging from 30x to 40x, which define how and when you can withdraw winnings derived from bonus funds.

17. Final Commitment

At Sunrise Casino, we know that whether you are betting on the outcome of an NHL game or trying to land that "snipe" on a jackpot machine, your focus should be on the fun. We handle the "chirp" and the complexity of data protection so you can enjoy the game. We are dedicated to providing a secure, private, and fair environment for every Canadian player, from the Atlantic to the Pacific.

By continuing to use our services, you confirm that you have read this policy and trust us to handle your personal information with the highest level of integrity. Thank you for choosing Sunrise Casino as your preferred destination for online gaming in Canada.